CONTACTMONKEY VS Workshop
Why choose ContactMonkey vs. Workshop for internal comms
Communicators choose ContactMonkey when they want security-approved, Outlook-native, analytics-driven internal comms without design limitations, translation risks, or missing data.
What makes ContactMonkey different
Ditch disconnected tools and manual processes. ContactMonkey helps internal communicators do more with less, while actually improving engagement and demonstrating impact.
Analytics that actually prove impact
What we heard about Workshop:
“We needed deeper analytics.”
“Their analytics are limited to click maps. You can’t drill into individual engagement history.”
How ContactMonkey wins:
- Real-time dashboards by campaign, department, and role
- Individual tracking + full engagement history
- Power BI / Tableau integration via Analytics API
- Heatmaps, benchmarks, and automated report sharing
Why it matters?
Click maps aren’t enough. Comms teams need campaign-level trends, individual insights, and integration with business intelligence tools.
Outcome
Show leadership exactly how communications drive engagement, without manual exports.
Multi-language emails you can proof, track, and trust
What we heard about Workshop:
“We cut the conversation short because Workshop wouldn’t let us proofread or edit the French version before sending.”
“You can’t see read time or device type for translated emails.”
How ContactMonkey wins:
- Proof and preview every language version before send
- Analytics for each language: Opens, clicks, read time, and device
- Single send for all languages, no duplicates
- Fully Outlook-native, with SOC 2 Type II + ISO 27001 security
Why it matters?
Multilingual communication demands precision. Without proper review and language-level insights, small translation errors can slip through and performance differences across audiences remain invisible.
Outcome
Accurate, measurable multilingual communications that protect your reputation.
Security-approved and Outlook-native (because CSVs aren’t secure)
What we heard about Workshop:
“Our security team said ContactMonkey’s list-management API is more secure as Workshop uses SFTP.”
“We had to import CSVs every time.”
How ContactMonkey wins:
- Native to Outlook & Gmail; send from your inbox
- Secure List Management API for automated syncing
- SOC 2 Type II & ISO 27001 certified
- No CSV imports or external portals
Why it matters?
Workshop’s SFTP-based setup adds manual steps and security risk. ContactMonkey integrates directly with Outlook and your HRIS, no external file transfers.
Outcome
Enterprise-grade security with the workflow your communicators already use.
Design flexibility and responsive support
What we heard about Workshop:
“Their sample templates looked like they were created by a grade 2.”
“Microsites and Canva integration sounded nice, but not enough to sway us.”
“Support was slow, ContactMonkey’s team checks in bi-weekly to review goals.”
How ContactMonkey wins:
- Drag-and-drop builder without code, fully branded
- Dynamic Content preview and Canva-level flexibility
- Dedicated CSM for ongoing support
- Regular product updates; not “coming soon” promises
Why it matters?
Your internal brand deserves professional design and human-grade support without waiting days for a font change or a new template.
Outcome
Create on-brand employee emails fast, with a partner who’s always there to help.
Segmentation and personalization that go further
What we heard about Workshop:
“Workshop’s segmentation is nice, but not enough to overcome their multi-language limitations.”
“They offer ‘dynamic content,’ but only one segment per block.”
“ContactMonkey lets us preview each audience version before send, Workshop doesn’t.”
How ContactMonkey wins:
- Dynamic Content for up to 10 audiences per email
- Preview every segment before sending
- Segment by department, region, or role
- Automated updates for recurring sends (onboarding, benefits, etc.)
Why it matters?
Internal comms teams need precision targeting without duplicating templates or lists.
Outcome
Target messages that resonate without extra steps, or software.
What we heard about Workshop
We speak to hundreds of internal communicators every week. Here’s what they’ve told us when we ask them about why they’re looking to switch from Workshop:
“Their sample templates looked like they were created by a grade 2.”
“Our security team said ContactMonkey’s list-management API is more secure as Workshop uses SFTP.”
“Their analytics are limited to click maps. You can’t drill into individual engagement history.”
ContactMonkey vs. Workshop: Quick comparison snapshot
Features
ContactMonkey
Workshop
Outlook/ Gmail Integration
Native
CSV import / SFTP
Multi-Language Emails
Proof + analytics per language
No proofing, limited analytics
Dynamic Content
Up to 10 segments
1 segment limit
Analytics & Reporting
Dashboards + API + individual tracking
Click maps only
Security Certifications
SOC 2 Type II, ISO 27001
SFTP (no API)
Template Design
No-code, fully customizable
Outdated designs
Audience Segmentation
Advanced + automated
Basic lists only
Customer Support
24/5 chat + dedicated CSM
Slow responses
Pricing Transparency
No hidden fees
Heavy discounting / unclear renewals
Event Management
Custom registrations + tracking
Not offered
“ContactMonkey’s Dynamic Content tool saves me hours. I no longer need to copy, paste, or duplicate emails—I can send one version to the whole company and track just that. It saves time, brain space, and prevents duplication errors.”
James Maiden
Sr. Internal Communication Specialist
“ContactMonkey makes it quick to create dynamic, engaging emails for our team. It was easy to implement and everyone who uses it picked it up really quickly.”
Jeff Genung
Sr. Director of Internal Communications
“ContactMonkey does the job extremely well; took almost no time to integrate, and is less expensive than competitors.”
Danielle T.
Director of Communications
“[ContactMonkey] really does allow our teams to be creative, but also provides the analytics to make sure we’re doing the right things.”
Jeremy Roberts
Sr. Manager of Communications, Go-To-Market & Incentives
